IT Asset Management Release Notes - February 2025

Hey folks,

I wanted to share the most recent product updates/improvements released in the last month. This ITAM release focuses on making asset data easier to keep current, while giving admins more control and helping end users recognize assets at a glance.

Data sync with JAMF and Intune (Action Builder): Enables customers to automatically populate and keep their device inventory up to date—reducing the need for recurring manual uploads. Customers can use new Action Builder sync functionality (available in the ITAM EAP) including a daily scheduled trigger, JAMF/Intune connectors to fetch full inventories, looping to process paginated data and individual records, user create/update + asset assignment steps, an “import asset” step to map and upsert fields into Zendesk ITAM, optional “continue on error” behavior, and one-click templates with prebuilt mapping logic for asset type and status.

Please note that in order to use the template, you must first authenticate with JAMF or Intune in Action Builder.

Improved field flexibility (Global fields management): Centralizes field management in ITAM and gives customers more flexibility to create and apply fields across multiple asset types from one place.

Custom role permissions: Adds more granular control over which roles can access ITAM features, helping customers better align permissions to job responsibilities.

Asset type icons/images: Lets customers add images to asset types so it’s quicker and easier to recognize what kind of asset they’re viewing.

Please reach out with any feedback, missing features, and any issues.

Best,

Joel