Needs a lot more cross functionality like reporting and automation/triggers

Played with this and decided it does not have any of the functionality we need to make it useful in any way.

Per Support:

There is no reporting YET.
There is no automation/trigger ability YET.

At this point I am going to have support turn it off as it is useless; a buried list of items/assets with no real use other than a refence point.

Add in the ability to create reports and to create triggers and other automation and we may try again.

Also per typical of Zendesk, the documentation is very lacking.  Even support was not sure if or how some things worked.