User role

Hi,

We’re already using an IT asset management solution integrated with Zendesk through a custom app. When the EAP was announced, I was really interested because it would be ideal to manage both our IT helpdesk tickets and devices in one place.

After reviewing it, though, we unfortunately can’t adopt it right now. Our agents need to create and update assets, which would require promoting them to Administrator.

I’m hopeful the Zendesk EAP will soon include role/privilege configuration options so it can better fit different organizational setups. Until then, we’ll continue using our external IT asset management solution.