How do I sign up?

Enrolling in the EAP is quick and easy!

Log in to your Zendesk instance.

Navigate to the admin center.

Look for the "IT assets" section in the left navigation bar.

Click "overview."

Toggle on the feature.

What is included as part of the IT asset management EAP scope?

Import asset data in a csv via data importer

Customize which asset types and fields are tracked

Manage an asset inventory in agent workspace

View asset details including detailed fields, the status, assignment history and related tickets

View assigned assets and assign new assets in the all new asset side panel in ticketing

Integration with Service Catalog to create common service requests like onboarding and break/fix submissions (coming soon as a fast follow)

Limitations

Native Reporting

Data sync with Mobile Device Management systems (JAMF and Intune data sync coming soon!)

API documentation (Coming soon!)