Flexibility with Tasks/Allow agents to add individual tasks

Hi Tasks team,

While there have already been some great suggestions for Tasks one thing for me that I think is a big let down with the feature is the ability to let agents add individual task lists per ticket and not just have it set by Admins.

While I understand the ability to have admins control this and the tasks under each list sometimes there are tickets that may fall outside the scope of the ones set by admins and Agents may want to use tasks as a planner for that ticket like contact billing, update user details, send article, etc it could be very random but the agent may want to add in a list while working on a ticket and check them off as they go through it.

Personally as an Admin of our Zendesk account my use case is different but similar, as I work with a varied number of stakeholders and set up a lot of our Zendesk configs and workflows I often receive a ticket in our Zendesk for a new workflow or product development that requires creating new tickets fields, triggers, automations etc the list is endless and at the same it would require I share field ids or certain criteria with the Product Team and test this in our Sandbox before rolling it out in Production Zendesk account. It would be great to make these list flexible as each ticket I receive could need different tasks checked off each time or multiple trigger configs and links to them.

Here is an example of how I use this via a macro I have that sometimes needs to be edited each time for different workflow requests we get in and the steps needed for each workflow request if different - I then need to constantly add an emoji checkmark next to them in new internal comments each time whereas it would be great to have the flexibility to do this via the tasks feature:

It would be great to have this flexible so I and our agents can update the ticket themselves with whats needed. It would also be great in the case that if an Agent was to go on Annual or Sick leave that the agent taken over the ticket could see what is done and what the agent had left to do based on the list the agent created.

I would love if this could be considered.

Thanks