Suggestions for Tasks

Hello Tasks team!

Thanks for the EAP!
I just jumped in to take a look, floating some ideas that have already come to mind with our support team.

Off the bat, one item that I see as being of extreme value is being able to assign a tag to a task that gets applied on completion.

This would let us have a task potentially trigger a workflow or external event from our ticket. (Ex: send a webhook request to an external system which processes data and writes the result back to the ticket)

Other things worth considering:

Attribution of tasks - if someone marks a task completed, it should be logged who did it, for accountability and process adherence.

Conditionality - being able to specify conditions for a task to appear that can be either dependent on a ticket field, user or org property or custom object. This helps large teams keep a tighter list of tasks, instead of needing to create one for each sub variant and expecting agents to know which to select.

Excited to see what the team cooks up!