Unassigned shift requests shown as 'expired' after being approved

Hello,

I have been using the EAD Unassigned Shifts for a couple of months now. However, my agents have been receiving an email notification the day after they have worked the requested shift, saying that their ‘shift request has been denied’. These emails have been sent after each one of their shifts.

When checking Schedule > Unassigned shifts, it shows that all past shifts are ‘expired’, and only future ones are shown as ‘approved’. However, most of the shifts shown as expired were approved by me, and the agents have worked during those shifts.

Has anyone experienced something similar and knows what needs to be done so the shifts are not marked as ‘expired’ or considered ‘denied’?

Thank you!