Announcing new Zendesk WFM public API endpoints for time off management

The Zendesk WFM public API now includes three new endpoints related to time off management. This allows users to programmatically query, create, or edit a number of details related to WFM time off requests.

What is changing?

We are adding three new endpoints for time off management to the Zendesk WFM public API.

These endpoints allow you to:

Get details on existing time off requests,

Create or edit time off requests

Get details on time off reasons

Why is Zendesk making this change?

Time off management is a core part of workforce management and we aim to empower our users to import, export, or edit that information in a way that suits their needs. The WFM public API is flexible enough to accommodate some of these critical needs.

What do I need to do?

You don’t need to do anything. The new endpoints are described in the documentation for the EAP of the WFM public API.