How do I provide feedback for the Monitoring Assistant EAP?

Your feedback is crucial to us ensuring that the Monitoring Assistant delivers accurate, real-time actions that meets operational needs.

We invite all EAP participants to share their experiences directly here in the Community!

How to share feedback?

Just leave a comment below, your insights go directly to the product team!
When sharing your feedback, it would be helpful to include:

What worked well?
e.g., “Successfully updated agent statuses"

What could be improved?
e.g., monitoring assistant struggled to understand some commands

Your specific use case
Team lead? Admin? Multi-location team?
Understanding your context helps us prioritize improvements.

What we’re especially looking for:

Accuracy of actions taken by the monitoring assistant and data reflected in the dashboards

Usability of the monitoring assistant

Latency between requests and action

Any edge cases you experience

Suggestions for Phase 2 and further actions

Community Guidelines:

Be clear and specific

Stay constructive and respectful

Screenshots welcome (minus sensitive data)

Your contributions play a crucial role in shaping how Zendesk develops the Monitoring Assistant.

Thank you for helping us build the future of operational analytics!