How do I sign up for the Monitoring Assistant EAP?

Getting Started
If you’re eager to try out the next generation of action-taking in Real-time Monitoring, signing up for the Early Access Program (EAP) is your first step!

Joining this EAP gives you early access to the ability to take action via a conversational assistant! You’ll be change agent status, validate the user experience, and help us shape the future roadmap with your feedback.

How do I sign up?

Within admin centre, under workspaces, please navigate to the analytics section.

From there, select the checkbox for Monitoring Assistant EAP

Review the T&Cs and once saved, you should see the new agent adherence tab within the agent productivity dashboard in Real-time Monitoring!