Installing AWS CloudFormation stack to support Contact Center

To install the AWS CloudFormation stack for your Contact Center, ensure you have Amazon Connect and Contact Center instances ready. In the AWS Management Console, select Kinesis Stream, then install the stack using the provided template URL. Once installation is complete, notify the team to activate the stack and link it to Amazon Connect. Finally, install the app and link it to your instance.




The AWS CloudFormation stack links your Amazon Connect and Zendesk for Contact
Center instances. After your Contact Center instance has been created by Zendesk, you'll
receive a CloudFormation template URL needed for the installation.
You must have an Amazon Connect instance and a Contact Center instance before you can
install your AWS CloudFormation stack.
To install the Contact Center CloudFormation stack

In the AWS Management Console, make sure that Kinesis Stream data streaming
(not Kinesis Firehose) is selected for the Amazon Connect instance connected to the
deployment.

Open your Amazon Console in the region where your Amazon Connect instance
resides, then scroll to the bottom of the page showing details about the stack being
installed.
Accept the terms, then start the stack installation. The installation
process might take up to 15 minutes. When it's complete, the status appears as
CREATE_COMPLETE next to the new stack in the Amazon Console.



After the stack installation completes, inform the Zendesk team that created the Contact
Center instance so that they can activate the stack to link the Contact Center instance
to your Amazon Connect instance.
After the stack has been activated, sign into the Contact Center instance using the login
method set up in Amazon Connect, then install the Zendesk for Contact Center app in Zendesk and
link it to your Contact Center instance.