Installing the Zendesk for Contact Center app

Install the Contact Center app to enhance your support capabilities. After installation, configure settings like workspace and region using your existing Contact Center instance URL. You can also set role and group restrictions to control access. Once set up, the app will appear in the top right corner of your instance, ready to streamline your customer interactions.



After following the steps in the Getting Started
and Setup guide, you can install the Zendesk for Contact Center app.
To install the Zendesk for Contact Center app

In Zendesk Admin Center, navigate to Zendesk Support apps.

Click Marketplace.
In the Zendesk Marketplace, search for, and install the Zendesk for Contact Center app.


After the Zendesk for Contact Center app has been installed in your Zendesk account,
perform the following steps.

In Admin Center, navigate to Apps and Integrations > Apps > Zendesk
Support apps, and click the newly installed Zendesk for Contact Center
app.
Update the following settings using your existing Contact Center instance URL‍:

Title: It is advised to leave this name as is.

Workspace: Once you have your Contact Center environment set up, you
can retrieve this workspace value from the URL of your standalone
environment.

Region: Once you have your Contact Center environment set up, you can
retrieve this region value from the URL of your standalone Contact Center
environment.

Enable Role Restrictions: With this optional setting you can limit
specific roles to have access to the Contact Center app.

Enable Group Restrictions: With this optional setting you can limit
specific groups to have access to the Contact Center app.


Save your changes. The Contact Center app appears in the top right corner of your
Zendesk instance.