Understanding everywhere you can use employee service AI agents (EAP)

Employee service (ES) AI agents give users access to search for company and internet-wide information in help center, Slack, and Microsoft Teams.


What's my plan?







Employee Service Suite

Growth, Professional, Enterprise, or Enterprise Plus








Summary: ◀▼


You can use employee service AI agents to search company and internet-wide
information across help center, Slack, and Microsoft Teams. These AI
agents provide answers based on connected sources, helping you find information
quickly within your support channels. They are automatically deployed
in the help center and can be added to Slack and Microsoft Teams channels
for easy access to relevant data.





Employee service (ES) AI agents give users access to search for
company and internet-wide information in help center, Slack, and Microsoft Teams.
This article contains the following topics:

Employee service AI agents for help center
search
Employee service AI agents
for Slack
Employee service AI agents for Microsoft
Teams



Employee service AI agents for help center search

The default ES AI agent is automatically deployed to the help center for your default
brand. Users can chat with the ES AI agent through the help center search or through the Ask
AI button, and the ES AI agent generates responses based on its connected sources.
Learn more:
Creating, deploying and editing employee service AI
agents (EAP)

Using chat with employee service AI agents in help
center and Slack






Employee service AI agents for Slack

You can deploy ES AI agents into Slack channels. When a user posts in a channel with an ES
AI agent, the ES AI agent generates an answer based on its connected sources. Users can also
engage an ES AI agent using chat in the Zendesk app in Slack.
Learn more:
Installing the Slack for Zendesk Support integration for employee
service
Creating, deploying and editing employee service AI
agents (EAP)

Using chat with employee service (ES) AI agents in help
center and Slack






Employee service AI agents for Microsoft Teams

You can deploy ES AI agents into Microsoft Teams channels. When a user posts in a channel
with an ES AI agent, the ES AI agent generates an answer based on its connected sources.
Learn more:
Installing the Microsoft Teams for Zendesk AI agents integration for
employee service
Creating, deploying and editing employee service AI
agents (EAP)




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