Connecting to Seismic as an employee service AI agent knowledge source (EAP)

For employee service (ES) AI agents, you can connect Seismic as a knowledge source. Connecting to Seismic requires a Seismic admin to create an app in Seismic using an OAuth2 client credential flow, and a Knowledge admin to create the connection to Seismic.


What's my plan?







Employee Service Suite

Growth, Professional, Enterprise, or Enterprise Plus








Summary: ◀▼


You can connect Seismic as a knowledge source for employee service AI
agents. As part of the connecting process, a Seismic admin must create an authorization app in Seismic with OAuth2 credentials.
This connection allows AI agents to access files, folders, links, and
pages based on Seismic permissions. Choose between restricted or open
access to control content visibility. The integration syncs content regularly,
enabling AI agents to provide relevant information from Seismic resources.







Location: Admin Center > AI > AI agents > Sources


For employee service (ES) AI agents, you can connect Seismic as a knowledge source.
Connecting to Seismic requires a Seismic admin to create an app in Seismic using an OAuth2
client credential flow, and a Knowledge admin to create the connection to Seismic.
The connection allows the following resource types to be surfaced in ES AI agents according
to the applied permissions:

Files and folders
Links
Pages

This article contains the following topics:

Understanding the Seismic connection and how
Seismic permissions work within employee service AI agents
Connecting to Seismic for employee service
AI agents

Related article:
Creating, deploying and editing employee service AI agents
(EAP)




Understanding how Seismic permissions work within employee service AI agents

Seismic is a licensed software with permissions layers. The account used to create the authorization app in Seismic,
and that account's permissions are inherited for the initial connection. If your entire
company is not licensed for Seismic, you should ensure the permissions set when connecting
Seismic as an ES AI agent knowledge source match the licensing approach at your company by
creating either a restricted access connection, which matches the permissions of Seismic, or
an open to everyone connection, if there are no restrictions to the content or the app.
In addition, Seismic admins should ensure that files, folders, and pages have the correct
permissions to avoid sensitive information being inadvertently surfaced to an inappropriate
audience.



Connecting to Seismic for employee service AI agents

As part of creating a connection to Seismic, you'll need your Seismic admin to create an
authorization app in Seismic, then you can use the app credentials to connect to Seismic as
a knowledge source for ES AI agents.
To connect to Seismic as a knowledge source


In Admin Center, click
AI in the sidebar, then select AI agents > Sources.
Click Add source, then for Seismic, click Connect.
Enter a unique connection name, then click Next.
Select Restricted access or Open to everyone (see Understanding how Seismic permissions work
within employee service AI agents), then click Next.
Complete the following:
Click Copy to retrieve the required Zendesk URL, then ask your Seismic
admin to create an authorization app
in Seismic. You'll need the following app credentials from your Seismic
admin to enter in the relevant fields for the source connection:

Client ID
Client Secret
Signing Secret
TeamSite ID


Select whether you want Seismic content stored in Google Drive to be synced.


Click Next.
Follow the on-screen instructions.
Select a date range, then click Done. The initial connection sync begins. It
might take some time to sync all content, depending on the volume. After the initial
sync, the integration captures file updates once every hour.
At this point, you
can add the knowledge source to one or more AI agents by clicking Add to AI
agent. Or, you can wait to create and deploy an ES AI agent with this knowledge
source at a later time (see Creating, deploying and editing employee service AI agents
(EAP)).





Creating an authorization app in Seismic

As part of creating a connection to Seismic, you need a Seismic admin to create an
authorization app in Seismic. The Seismic connection uses an OAuth2 client credential
flow, also known as a user delegation flow. The flow allows a user to be the sole
delegated user, and they are considered the actor for any actions taken by the app.
The integration requires the following scopes:
seismic.library.view
seismic.library.manage
seismic.reporting
seismic.user.view
seismic.user.manage



To create an app with user delegation flow in Seismic
As a Seismic admin, follow the instructions for login with client credential flows in the
Seismic Developer documentation, using OAuth2 - Client Credentials (User Delegation)
option for the authentication method.


Give the Client ID, Client Secret, Signing Secret, and TeamSite ID that result from
creating the app to the Knowledge admin to complete the connection to Seismic as a
knowledge source.



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