Updating the content included in a connected knowledge source for employee service AI agents (EAP)

You can update the content included in connected knowledge sources for employee service AI agents by editing the connection to add or remove items. New content in indexed sources syncs automatically, but new spaces must be added manually. Changes apply immediately, with syncing time depending on content volume. This helps keep AI agents' knowledge current and relevant for employee support.






Location: Admin Center > AI > AI agents > Sources




If you have connected to external knowledge sources for employee service (ES) AI
agents, you can edit connections to add or remove content
as needed.

To edit the scope of allowed content in a connection
In Admin Center, click
AI in the sidebar, then select AI agents > Sources.
In the Sources list, click the options menu ( ) beside the connection you want to edit,
then select Edit content.
Do either of the following:
To add content, locate the item, then select it.
To remove content, deselect the item or click Delete.

For connections that have all content indexed, you don't need to edit the scope to
include new pages if the top-most level of the content hierarchy is indexed. For
example, if an entire Confluence space is indexed, new pages added to the space will
automatically sync. However, new Confluence spaces in your company's site that you want
indexed need to be added to a connection. To remove individual items from a connection,
for example a single page in a Confluence space, you need archive them in the external
system.

Click Next.
Select a date range, then click Done. Changes are applied
immediately. New content can take several hours to sync after editing the connection,
depending on the volume.





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