Signing out and setting status to offline in Contact Center (app)

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<p id="docs-hc-snippet" style="display: none;">When agents are done for the day or shift, you must sign out of Contact Center and Zendesk so that no incoming calls or chats come through. Signing out of Zendesk also allows you to reset thesession duration limit, which has a maximum duration of 12 hours and signs you out even if you're on a call.</p>
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<p id="docs-ai-summary-content">You need to sign out of the Contact Center and Zendesk at the end of your shift to stop incoming calls and reset session limits. During your shift, set your status to offline when not taking calls to avoid interruptions. Signing out automatically sets your status to offline, ensuring no calls or chats come through after you finish work.</p>
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<p class="p">When agents are done for the day or shift, you must sign out of Contact Center and
Zendesk so that no incoming calls or chats come through. Signing out of Zendesk also
allows you to reset the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832533274#topic_oky_wry_kbc" target="_blank">session duration limit</a>, which has a maximum
duration of 12 hours and signs you out even if you're on a call.</p>
<p class="p">This article includes the following topics:</p>
<ul class="ul" id="rjs1__ul_qky_tqt_rgc">
<li class="li"><a class="xref" href="#topic_tpr_5qt_rgc">Signing out</a></li>
<li class="li"><a class="xref" href="#topic_gm3_5qt_rgc">Setting your status to offline</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_tpr_5qt_rgc">
<h2 class="title topictitle2" id="ariaid-title2">Signing out</h2>
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<p class="p">At the end of the day or shift, agents must sign out of Contact Center and Zendesk. </p>
<p class="p"><strong class="ph b">To sign out</strong></p>
<ol class="ol" id="topic_tpr_5qt_rgc__ol_jlj_vzn_njc">
<li class="li">Click the phone icon (<img class="image" id="topic_tpr_5qt_rgc__image_tnw_knc_xgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_zenphone.png" width="25">) to open the Contact Center app, then
click <strong class="ph b">Logout</strong>. <p class="p"><img class="image" id="topic_tpr_5qt_rgc__image_u4x_lm2_tgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_eod_1.png" width="200"></p>
</li>
<li class="li">
<p class="p">Click <strong class="ph b">Yes, Logout</strong></p>
<p class="p"><img class="image" id="topic_tpr_5qt_rgc__image_lpz_mm2_tgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_eod_2.png" width="200"></p>
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<li class="li">Click your profile icon in the upper-right corner, then click <strong class="ph b">Sign out</strong>.
<p class="p"><img class="image" id="topic_tpr_5qt_rgc__image_lpz_mm3_tgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_eod_3.png" width="250"></p>
</li>
</ol>
<p class="p">You are now signed out of Contact Center (including Amazon Connect Customer) and
Zendesk.</p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_gm3_5qt_rgc">
<h2 class="title topictitle2" id="ariaid-title3">Setting your status to offline</h2>
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<p class="p">During your shift, you might need to set your status to offline when you're not
taking calls. You don't need to set your status to offline at the end of your shift
because signing out automatically sets your status to offline.</p>
<p class="p"><strong class="ph b">To set status to offline</strong></p>
<div class="p">
<ol class="ol" id="topic_gm3_5qt_rgc__ol_ilg_2nx_njc">
<li class="li">Click your profile icon in the upper-right corner, then click
<strong class="ph b">Offline</strong>.<p class="p"><img class="image" id="topic_gm3_5qt_rgc__image_g3q_rnx_njc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_zug_status_set_offline.gif" width="280"></p>
<p class="p">For more information, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4410545721114" target="_blank">Setting your agent
status</a>.</p>
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</ol>
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