Opening and viewing agent settings in Contact Center (app)

Agents can view agent settings to configure general preferences, such as language and phone type, audio settings, and browser notification settings. Agents using Jabra devices can choose to integrate the call control functionality from their Jabra device into Contact Center.


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Access your agent settings to customize preferences like language, phone type, audio, and browser notifications. You can also integrate Jabra call controls for enhanced device functionality. Adjusting these settings helps tailor your workspace to better suit your needs, ensuring a more personalized and effective support experience.




Agents can view agent settings to configure general preferences, such as language and phone
type, audio settings, and browser notification settings. Agents using Jabra devices can choose
to integrate the call control functionality from their Jabra device into Contact Center.
This article contains the following topics:
Accessing agent settings in Contact
Center
General settings
Audio settings
Notification settings

Jabra call control settings





Accessing agent settings in Contact Center

Agent settings include general, audio, notification, and Jabra call control settings.

To access agent settings
In your dashboard, click the icon in the bottom-left corner.

View and update settings as needed:

General settings determine
language, phone type, and determine how frequently missed contacts are cleared.

Audio settings determine your
microphone, speaker and ringtone

Notification settings
configure browser notifications

Jabra call control settings
integrate the call control functionality from your Jabra device into Contact
Center.


Click Save.





General settings

In general settings, you can set language, phone type, and determine how frequently missed
contacts are cleared.

General settings include the following:

Language is the agent's preferred language. This setting determines the language
for the UI, the date format displayed in Contact Center, and the language used by Smart
Tools to perform grammar checks and to lengthen and shorten messages.

Phone type, either a soft phone or a desk phone. When desk phone is selected,
the phone number should include the area code.

Automatically close missed contacts determines the frequency to automatically
close missed conversations.





Audio settings

In audio settings, you can set your microphone, speaker and ringtone.

Audio settings include the following:

Microphone is the system default microphone or a custom microphones configured
on your computer.

Speaker is the system default speaker or a custom speaker configured on your
computer.

Ringtone is the default ringtone or a custom ringtone. You can play a preview to
hear the selected ringtone.

Ringtone volume controls the volume of the ringtone.





Notification settings

In notification settings, you can configure settings for browser notifications.

Notification settings include the following:



Enable browser notifications turns on browser notifications.

New message notifications turns on notifications for new messages.

New message notification volume controls the volume for the new message
notification.

Secondary notification turns on notifications for a secondary device.





Jabra call control settings

Jabra call control settings integrate the call control functionality from your Jabra device
into Contact Center.

Jabra call control settings include:

Enable Jabra call controls turns on call control functionality from your Jabra
device into Contact Center. You must complete the Jabra installation to set up Jabra
properly.




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