Using Google Calendar actions in action flows

Before you can include external actions in your action flows, you must connect the action builder to the external system.


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Summary: ◀▼
You can connect your action builder to Google Calendar to automate event management within your workflows. This lets you create, look up, update, and delete calendar events using specific inputs like time, attendees, and event details. Using a dedicated service account for the connection is recommended to keep actions attributed properly and maintain security. This integration helps streamline scheduling tasks directly from your support environment.




By connecting the action builder to external systems, such as Google Calendar,
admins can integrate Zendesk with external systems in automated workflows, improving
collaboration and maintaining a seamless experience across multiple platforms.
Note: The steps associated with external systems in action flows are
referred to collectively as external actions.

This article contains the following topics:
Connecting Google Calendar to action builder
Using Google Calendar actions in action flows




Connecting Google Calendar to action builder

Before you can include external actions in your action flows, you must connect the
action builder to the external system.
When connecting to external systems for use in action flows, the following best practices are recommended:
All external actions performed by an action flow are attributed to the user who connected the
external system. Therefore, it's a best practice to use a dedicated service
account rather than personal credentials when connecting to each external
system.
All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.
When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.



To connect action builder to Google Calendar
In Admin Center, click
Apps and integrations in the sidebar, then select Actions > Action
flows.

Create or edit an action flow.
Open the step sidebar.
Under External actions, click Google Calendar.
Click Connect.
Follow Google Calendar's prompts to authenticate and complete the
connection. The
https://www.googleapis.com/auth/calendar scope must
be authorized during the connection process.

Note: All external actions performed by an action flow
are attributed to the user who connected the external system. Therefore,
it is a best practice to use a dedicated service account rather than
personal credentials when connecting to each external
system.



After you've connected to the system, you'll see an indicator that it's connected and
details about the instance you're connected to, as well as the actions available for
Google Calendar.



Using Google Calendar actions in action flows

Google Calendar action steps can be used to create and search files and folders.
The following Google Calendar actions are available:
Create event
Lookup event
Update event
Delete event




Creating events

Use the Create event action to create events.
This action has the following inputs and outputs:










Variables




Inputs
Required: Time, Start
time, End time Use the
format YYYY-MM-DD hh:mm for Start time
and End time
Optional:
Attendees, Calendar
Id, Description,
Reminder minutes



Output
Event metadata








Looking up events

Use the Lookup event action to look up events.
This action has the following inputs and outputs:










Variables




Inputs
Required: At least Event Id or
Title is required. Optional:
Calendar Id



Output
Event metadata








Updating events

Use the Update event action to update events.
This action has the following inputs and outputs:










Variables




Inputs
Required: Event Id,
Title, Start time,
End time Event Id
can be sourced from Lookup event or Create
event actions.
Optional:
Attendees,
Description



Output
Event metadata








Deleting events

Use the Delete event action to delete events.
This action has the following inputs and outputs:










Variables




Inputs
Required: Event Id



Output
Event metadata








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