Using Jamf Pro actions in action flows

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<p id="docs-hc-snippet" style="display: none;">Before you can include external actions in your action flows, you must connect the action builder to the external system.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can connect Jamf Pro to action flows to automate IT asset management, syncing computer and mobile device data. Use pre-built templates to schedule daily synchronization, update user records, and import assets with mapped details. This integration helps maintain accurate asset inventories and user assignments, improving workflow automation and asset tracking within your support environment.</p>
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<div class="note attention">
<span class="attentiontitle"></span> The Jamf Pro connector for action builder is available to accounts
that have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9817293579674" target="_blank">turned on</a> IT asset management. </div>
<div class="p">By connecting the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank">action builder</a> to external systems, such as Jamf Pro, admins
can integrate Zendesk with external systems in automated workflows, improving
collaboration and maintaining a seamless experience across multiple platforms.<div class="note note">
<span class="notetitle">Note:</span> The
steps associated with external systems in action flows are referred to collectively
as <em class="ph i">external actions</em>.</div>
</div>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_rhh_33l_13c__ul_omj_bj4_zgc">
<li class="li"><a class="xref" href="#topic_hhq_s3l_13c">Connecting Jamf Pro to action builder</a></li>
<li class="li"><a class="xref" href="#topic_kdy_t3l_13c">Using Jamf Pro actions in action flows</a></li>
<li class="li"><a class="xref" href="#topic_zw4_gkl_13c">Using templated action flows to synchronize assets with Jamf Pro</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_hhq_s3l_13c">
<h2 class="title topictitle2" id="ariaid-title2">Connecting Jamf Pro to action builder</h2>
<div class="body">
<p class="p">Before you can include external actions in your action flows, you must connect the
action builder to the external system.</p>
<div class="p">When connecting to external systems for use in action flows, the following best practices are recommended:<ul class="ul" id="topic_hhq_s3l_13c__d8e13">
<li class="li">All external actions performed by an action flow are attributed to the user who connected the
external system. Therefore, it's a best practice to use a dedicated service
account rather than personal credentials when connecting to each external
system.</li>
<li class="li">All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.</li>
<li class="li">When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.</li>
</ul>
</div>
<div class="p">There are two parts to connecting Jamf Pro to action builder:<ol class="ol" id="topic_hhq_s3l_13c__ol_dny_cgh_s3c">
<li class="li"><a class="xref" href="#topic_uhk_fgh_s3c">Creating a Jamf Pro role and
client.</a></li>
<li class="li"><a class="xref" href="#topic_fx5_jgh_s3c">Connecting the Jamf Pro client
to action builder.</a></li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_uhk_fgh_s3c">
<h3 class="title topictitle3" id="ariaid-title3">Creating a Jamf Pro client to use with action builder</h3>
<div class="body">
<p class="p">Before you can connect Jamf Pro to action builder, you must configure a role and
client that will be used for that connection.</p>
<div class="p">
<strong class="ph b">To create a Jamf Pro client for use with action builder</strong><ol class="ol" id="topic_uhk_fgh_s3c__ol_psh_lk4_zgc">
<li class="li">In Jamf Pro, <a class="xref" href="https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/API_Roles_and_Clients.html#ariaid-title2" target="_blank">create a role</a> with the
following permissions:<ul class="ul" id="topic_uhk_fgh_s3c__ul_jnk_jr4_f3c">
<li class="li"><code class="ph codeph">Assign users to computers</code></li>
<li class="li"><code class="ph codeph">Assign users to mobile devices</code></li>
<li class="li"><code class="ph codeph">Read accounts</code></li>
<li class="li"><code class="ph codeph">Read computers</code></li>
<li class="li"><code class="ph codeph">Read computer inventory collection</code></li>
<li class="li"><code class="ph codeph">Read mobile devices</code></li>
<li class="li"><code class="ph codeph">Read mobile device inventory collection</code></li>
<li class="li"><code class="ph codeph">Read user</code></li>
<li class="li"><code class="ph codeph">Update computers</code></li>
<li class="li"><code class="ph codeph">Update computer inventory collection</code></li>
<li class="li"><code class="ph codeph">Send computer remote lock command</code></li>
<li class="li"><code class="ph codeph">Send computer remote wipe command</code></li>
<li class="li"><code class="ph codeph">Send computer restart command</code></li>
<li class="li"><code class="ph codeph">Send mobile device lost mode command</code></li>
<li class="li"><code class="ph codeph">Send mobile device restart device command</code></li>
<li class="li"><code class="ph codeph">View MDM command information in Jamf Pro
API</code></li>
</ul>
</li>
<li class="li">In Jamf Pro, <a class="xref" href="https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/API_Roles_and_Clients.html#ariaid-title3" target="_blank">create an API client</a> and
assign it to the role with the listed permissions.</li>
<li class="li">In Jamf Pro, <a class="xref" href="https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/API_Roles_and_Clients.html#ariaid-title4" target="_blank">generate a client secret</a>.</li>
<li class="li"><a class="xref" href="#topic_fx5_jgh_s3c">Connect the Jamf Pro
client to the action builder.</a></li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_fx5_jgh_s3c">
<h3 class="title topictitle3" id="ariaid-title4">Connecting your Jamf Pro client to action builder</h3>
<div class="body">
<div class="p">After you've connected to the system, you'll see an indicator that it's connected
and details about the instance you're connected to, as well as the actions
available for Jamf Pro.<div class="note note">
<span class="notetitle">Note:</span> All external actions performed by an action flow
are attributed to the user who connected the external system. Therefore, it
is a best practice to use a dedicated service account rather than personal
credentials when connecting to each external system.</div>
</div>
<div class="p">
<strong class="ph b">To connect action builder to Jamf Pro from the ITAM Overview page</strong><ol class="ol" id="topic_fx5_jgh_s3c__ol_wdw_v2h_s3c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_fx5_jgh_s3c__d9e1536" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/itam_icon.png">
<strong class="ph b">IT assets</strong> in the sidebar, then select <strong class="ph b">Assets &gt; Overview</strong>.</span></li>
<li class="li">Click <strong class="ph b">Sync computer details from Jamf Pro</strong> or <strong class="ph b">Sync mobile info
from Jamf Pro</strong>.<p class="p">An authentication modal opens.</p>
</li>
<li class="li">Enter the Jamf Pro client's <strong class="ph b">Jamf Pro server URL</strong>, <strong class="ph b">Client
ID</strong>, and <strong class="ph b">Client secret</strong>.</li>
<li class="li">Click <strong class="ph b">Allow connection</strong>.</li>
</ol>
</div>
<div class="p">
<strong class="ph b">To connect your Jamf Pro client to action builder from within action
builder</strong><ol class="ol" id="topic_fx5_jgh_s3c__ol_psh_lk4_zgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Actions &gt; Action
flows</strong>.</span></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855601898266" target="_blank">Create</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9052312956570" target="_blank">edit</a> an action flow.</li>
<li class="li">Open the step sidebar.</li>
<li class="li">Under <strong class="ph b">External actions</strong>, click <strong class="ph b">Jamf Pro</strong>.</li>
<li class="li">Click <strong class="ph b">Connect</strong>.</li>
<li class="li">Use Jamf Pro to authenticate the account. <p class="p">Use the Jamf URL, client
ID, and the generated client secret to authenticate.</p>
</li>
</ol>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_kdy_t3l_13c">
<h2 class="title topictitle2" id="ariaid-title5">Using Jamf Pro actions in action flows</h2>
<div class="body">
<p class="p">Jamf Pro action steps can be used in action flows to streamline the management of IT
assets, such as computer inventories and mobile devices.</p>
<div class="p">The following Jamf Pro actions are available:<ul class="ul" id="topic_kdy_t3l_13c__ul_fc3_ckr_1hc">
<li class="li"><a class="xref" href="#topic_hsb_ljl_13c">List computer
inventories</a></li>
<li class="li"><a class="xref" href="#topic_dcp_wjl_13c">List mobile
devices</a></li>
<li class="li"><a class="xref" href="#topic_okv_33v_bjc">Lock device</a></li>
<li class="li"><a class="xref" href="#topic_lvl_hjv_bjc">Restart device</a></li>
<li class="li"><a class="xref" href="#topic_yqd_fmv_bjc">Erase device</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_hsb_ljl_13c">
<h3 class="title topictitle3" id="ariaid-title6">Listing computer inventories</h3>
<div class="body">
<p class="p">Use the <em class="ph i">List computer inventories</em> action to retrieve a list of computer
assets.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_hsb_ljl_13c__table_o2p_nqz_hgc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e407" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d52e409" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e407" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d52e409" style="text-align:left;vertical-align:top;">None</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e407" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d52e409" style="text-align:left;vertical-align:top;">Computer identification, hardware, purchasing, location,
and user assignment data</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_dcp_wjl_13c">
<h3 class="title topictitle3" id="ariaid-title7">Listing mobile devices</h3>
<div class="body">
<p class="p">Use the <em class="ph i">List mobile devices</em> action to retrieve a list of mobile device
assets.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_dcp_wjl_13c__table_ty3_zjl_13c" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e470" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d52e472" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e470" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d52e472" style="text-align:left;vertical-align:top;">None</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e470" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d52e472" style="text-align:left;vertical-align:top;">Device identification, hardware, purchasing, location,
and user assignment data</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_okv_33v_bjc">
<h3 class="title topictitle3" id="ariaid-title8">Locking devices</h3>
<div class="body">
<div class="p">Use the <em class="ph i">Lock device</em> action to lock a managed device remotely. When an
agent executes an action flow containing this action, they are prompted to
provide a pin, which will be required to unlock the device.<div class="note note">
<span class="notetitle">Note:</span> The
<code class="ph codeph">pin</code> value isn't stored in a visible way. You must
record it outside of Zendesk.</div>
</div>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_okv_33v_bjc__table_pkv_33v_bjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e540" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d52e542" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e540" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d52e542" style="text-align:left;vertical-align:top;">
<code class="ph codeph">device_id</code>, <code class="ph codeph">Pin</code>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e540" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d52e542" style="text-align:left;vertical-align:top;">Device and request details</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_lvl_hjv_bjc">
<h3 class="title topictitle3" id="ariaid-title9">Restarting devices</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Restart device</em> action to automatically restart a managed device
remotely.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_lvl_hjv_bjc__table_mvl_hjv_bjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e608" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d52e610" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e608" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d52e610" style="text-align:left;vertical-align:top;"><code class="ph codeph">device_id</code></td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e608" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d52e610" style="text-align:left;vertical-align:top;">Device and request details</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_yqd_fmv_bjc">
<h3 class="title topictitle3" id="ariaid-title10">Erasing devices</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Erase device</em> action to automatically wipe a managed device
remotely.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_yqd_fmv_bjc__table_zqd_fmv_bjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e672" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d52e674" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e672" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d52e674" style="text-align:left;vertical-align:top;">
<code class="ph codeph">device_id</code>, <code class="ph codeph">pin</code>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e672" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d52e674" style="text-align:left;vertical-align:top;">Device and request details</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested1" id="topic_zw4_gkl_13c">
<h2 class="title topictitle2" id="ariaid-title11">Using templated action flows to synchronize assets with Jamf Pro</h2>
<div class="body">
<div class="p">To make it as simple as possible to incorporate your IT asset data into your Zendesk
workflows, the following pre-built but customizable action flow templates are
provided to help you synchronize your asset data with Jamf Pro during:<ul class="ul" id="topic_zw4_gkl_13c__ul_ix2_5fz_13c">
<li class="li"><a class="xref" href="#topic_cr1_nyq_13c">Jamf for computers</a></li>
<li class="li"><a class="xref" href="#topic_zb2_pry_13c">Jamf for mobile
devices</a></li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> The action flow templates described in this article describe the
templates currently available. If you activated the ITAM EAP templates, you must
migrate to the new, generally available templates by June 8, 2026.</div>
</div>
<div class="p">
<strong class="ph b">To create a templated action flow</strong><ol class="ol" id="topic_zw4_gkl_13c__ol_vzm_fw4_f3c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_zw4_gkl_13c__d9e1536" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/itam_icon.png">
<strong class="ph b">IT assets</strong> in the sidebar, then select <strong class="ph b">Assets &gt; Overview</strong>.</span></li>
<li class="li">Select the template you want to create: <strong class="ph b">Jamf for computers</strong> or <strong class="ph b">Jamf
for mobile devices</strong>.<p class="p">An action flow is created with pre-populated
steps and values.</p>
</li>
<li class="li">Connect your Jamf Pro account.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9052312956570#topic_kvg_lkv_bfc" target="_blank">Activate</a> the templated action
flow.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title12" class="topic nested2" id="topic_cr1_nyq_13c">
<h3 class="title topictitle3" id="ariaid-title12">Template: Jamf for computers</h3>
<div class="body">
<div class="p">This action flow syncs Jamf Pro computer device inventory data with Zendesk asset
records and is composed of the following steps:<ol class="ol" id="topic_cr1_nyq_13c__ol_txf_prf_djc">
<li class="li">
<strong class="ph b">Action flow trigger: Schedule</strong>. The action flow trigger, which
initiates the action flow on a daily basis. <p class="p">A default time at which
to initiate the action flow is preconfigured, but can be
adjusted.</p>
</li>
<li class="li">
<strong class="ph b">Utility: Repeat while conditions are met</strong>. A looping step
configured to repeat the following actions while there are additional
pages of devices:<ol class="ol" id="topic_cr1_nyq_13c__ol_uxf_prf_djc" type="a">
<li class="li">
<strong class="ph b">External actions: Jamf Pro: Fetch computer devices</strong>.
<p class="p">Fetches computer device data from Jamf Pro. </p>
</li>
<li class="li">
<strong class="ph b">Utility: Update custom variable</strong>. Updates variables
related to cursor pagination of the Jamf Pro computer
devices.</li>
<li class="li">
<strong class="ph b">Utility: Custom code</strong>. Custom JavaScript that maps the
Jamf Pro computer device data to the appropriate asset type and
status in Zendesk.<p class="p">If the device is assigned to a user, the
Zendesk asset status is <em class="ph i">In use</em>; otherwise, the status
is <em class="ph i">Available</em>.</p>
<div class="note note">
<span class="notetitle">Note:</span> Validate and customize the
pre-defined JavaScript as needed.</div>
</li>
<li class="li">
<strong class="ph b">Zendesk actions: Batch import assets</strong>. Creates or updates
asset records in Zendesk and automatically maps Jamf Pro
computer device details to asset fields in Zendesk.</li>
</ol>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title13" class="topic nested2" id="topic_zb2_pry_13c">
<h3 class="title topictitle3" id="ariaid-title13">Template: Jamf for mobile devices</h3>
<div class="body">
<div class="p">This action flow syncs Jamf Pro mobile device inventory data with Zendesk asset
records and is composed of the following steps:<ol class="ol" id="topic_zb2_pry_13c__ol_v5h_bcz_13c">
<li class="li">
<strong class="ph b">Action flow trigger: Schedule</strong>. The action flow trigger, which
initiates the action flow on a daily basis. <p class="p">A default time at which
to initiate the action flow is preconfigured, but can be
adjusted.</p>
</li>
<li class="li">
<strong class="ph b">Utility: Repeat while conditions are met</strong>. A looping step
configured to repeat the following actions while there are additional
pages of devices:<ol class="ol" id="topic_zb2_pry_13c__ol_rp5_1z4_f3c" type="a">
<li class="li">
<strong class="ph b">External actions: Jamf Pro: Fetch mobile devices</strong>.
<p class="p">Fetches mobile device data from Jamf Pro. </p>
</li>
<li class="li">
<strong class="ph b">Utility: Update custom variable</strong>. Updates variables
related to cursor pagination of the Jamf Pro mobile
devices.</li>
<li class="li">
<strong class="ph b">Utility: Custom code</strong>. Custom JavaScript that maps the
Jamf Pro mobile device data to the appropriate asset type and
status in Zendesk.<p class="p">If the device is assigned to a user, the
Zendesk asset status is <em class="ph i">In use</em>; otherwise, the status
is <em class="ph i">Available</em>.</p>
<div class="note note">
<span class="notetitle">Note:</span> Validate and customize the
pre-defined JavaScript as needed.</div>
</li>
<li class="li">
<strong class="ph b">Zendesk actions: Batch import assets</strong>. Creates or updates
asset records and associated users in Zendesk and automatically
maps Jamf Pro mobile device details to asset fields in
Zendesk.</li>
</ol>
</li>
</ol>
</div>
</div>
</div>
</div>
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