Using monday.com actions in action flows

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<p id="docs-hc-snippet" style="display: none;">Before you can include external actions in your action flows, you must connect the action builder to the external system.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can connect action flows to monday.com using an API token to automate tasks like creating, updating, and deleting items, adding comments, and managing item status or ownership. This integration helps you streamline workflows by syncing data between platforms, improving collaboration and task management across teams without manual updates.</p>
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<div class="body">
<div class="p">By connecting the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank">action builder</a> to external systems, such as monday.com,
admins can integrate Zendesk with external systems in automated workflows, improving
collaboration and maintaining a seamless experience across multiple platforms.<div class="note" id="zug_action_flow_external_Monday__note_i2z_jtz_v3c">
<span class="notetitle">Note:</span> The steps associated with external systems in action flows are
referred to collectively as <em class="ph i">external actions</em>.</div>
</div>
<div class="p">This article contains the following topics:<ul class="ul" id="zug_action_flow_external_Monday__ul_ysp_sn4_zgc">
<li class="li"><a class="xref" href="#topic_fcs_gtn_g3c">Connecting monday.com to action builder</a></li>
<li class="li"><a class="xref" href="#topic_z1q_htn_g3c">Using monday.com actions in action flows</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fcs_gtn_g3c">
<h2 class="title topictitle2" id="ariaid-title2">Connecting monday.com to action builder</h2>
<div class="body">
<p class="p">Before you can include external actions in your action flows, you must connect the
action builder to the external system.</p>
<div class="p">When connecting to external systems for use in action flows, the following best practices are recommended:<ul class="ul" id="topic_fcs_gtn_g3c__d8e13">
<li class="li">All external actions performed by an action flow are attributed to the user who connected the
external system. Therefore, it's a best practice to use a dedicated service
account rather than personal credentials when connecting to each external
system.</li>
<li class="li">All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.</li>
<li class="li">When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.</li>
</ul>
</div>
<p class="p"><strong class="ph b">To generate your API token</strong></p>
<div class="p">The monday.com connection requires an API token for authentication. Keep your API
token secure and never share it publicly. Treat it like a password.<ol class="ol" id="topic_fcs_gtn_g3c__ol_tx1_xsz_jjc">
<li class="li">Go to your profile picture in monday.com.</li>
<li class="li">Click <strong class="ph b">Developers</strong>.</li>
<li class="li">Navigate to <strong class="ph b">API Token</strong>.</li>
<li class="li">Generate a new token.</li>
<li class="li">Save the token or keep the window open so you can copy and paste it into
Zendesk. <p class="p">You'll need it when connecting monday.com to action
builder.</p>
</li>
</ol>
</div>
<p class="p">You can also visit <em class="ph i">https://[your-account].monday.com/apps/manage/tokens</em> to
manage your tokens. See the <a class="xref" href="https://developer.monday.com/api-reference/docs/authentication" target="_blank">monday.com authentication documentation</a>
for details.</p>
<div class="p">
<strong class="ph b">To connect action builder to monday.com</strong><ol class="ol" id="topic_fcs_gtn_g3c__ol_psh_lk4_zgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Actions &gt; Action
flows</strong>.</span></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855601898266" target="_blank">Create</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9052312956570" target="_blank">edit</a> an action flow.</li>
<li class="li">Open the step sidebar.</li>
<li class="li">Under <strong class="ph b">External actions</strong>, click <strong class="ph b">monday.com</strong>.</li>
<li class="li">Click <strong class="ph b">Connect</strong>.</li>
<li class="li">Follow monday.com's prompts to enter your monday.com API token and complete
the connection.<div class="note" id="topic_fcs_gtn_g3c__note_ilr_mtz_v3c">
<span class="notetitle">Note:</span> All external actions performed by
an action flow are attributed to the user who connected the external
system. Therefore, it is a best practice to use a dedicated service
account rather than personal credentials when connecting to each
external system.</div>
</li>
</ol>
</div>
<p class="p">After you've connected to the system, you'll see an indicator that it's connected and
details about the instance you're connected to, as well as the actions available for
monday.com.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_z1q_htn_g3c">
<h2 class="title topictitle2" id="ariaid-title3">Using monday.com actions in action flows</h2>
<div class="body">
<div class="p">The following monday.com actions are available:<ul class="ul" id="topic_z1q_htn_g3c__ul_jby_q44_zgc">
<li class="li"><a class="xref" href="#topic_lck_r44_zgc">Create item</a></li>
<li class="li"><a class="xref" href="#topic_epg_35z_v3c">Lookup item</a></li>
<li class="li"><a class="xref" href="#topic_vmc_h5z_v3c">Update item</a></li>
<li class="li"><a class="xref" href="#topic_alf_24q_jjc">Update item status</a></li>
<li class="li"><a class="xref" href="#topic_rcd_lxm_pjc">Update item owner</a></li>
<li class="li"><a class="xref" href="#topic_mjr_j4q_jjc">Create subitem</a></li>
<li class="li"><a class="xref" href="#topic_wfm_m4q_jjc">Add comment</a></li>
<li class="li"><a class="xref" href="#topic_vmr_lkz_jjc">Move item to group</a></li>
<li class="li"><a class="xref" href="#topic_lqp_skz_jjc">Delete item</a></li>
<li class="li"><a class="xref" href="#topic_lvn_1nz_jjc">List all items</a></li>
<li class="li"><a class="xref" href="#topic_w1x_tm3_zjc">Lookup board</a></li>
<li class="li"><a class="xref" href="#topic_djp_1n3_zjc">Lookup user</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_lck_r44_zgc">
<h3 class="title topictitle3" id="ariaid-title4">Creating an item</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Create item</em> action to create a new item in a monday.com board with
custom column values.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_lck_r44_zgc__table_dgb_n11_w3c" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e283" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e285" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e283" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e285" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Board</code>, <code class="ph codeph">Item
name</code><p class="p">Optional: <code class="ph codeph">Group</code>,
board-specific columns</p>
<p class="p">After selecting a board,
additional input fields will appear for that board's
custom columns. You can set values for text, status,
date, people, and other column types supported by
monday.com. Column values are returned as an array with
id, text, value, and type for each column.</p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e283" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e285" style="text-align:left;vertical-align:top;">Item details including item_id, board_id, group_id,
item_name, item_url, board_name, group_title, created_at,
creator_id, state, and column_values array.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_epg_35z_v3c">
<h3 class="title topictitle3" id="ariaid-title5">Looking up an item</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Lookup item</em> action to retrieve details of a specific item by its
ID.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_epg_35z_v3c__table_xf2_1jz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e358" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e360" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e358" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e360" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Item ID</code>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e358" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e360" style="text-align:left;vertical-align:top;">Item details including item_id, item_name, item_url,
state, board (with id and name), group (with id and title),
column_values array, creator (with id and name), created_at,
and updated_at.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_vmc_h5z_v3c">
<h3 class="title topictitle3" id="ariaid-title6">Updating an item</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Update item</em> action to modify column values for an existing
item.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_vmc_h5z_v3c__table_qtw_kjz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e423" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e425" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e423" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e425" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Board</code>, <code class="ph codeph">Item
ID</code><p class="p">Optional: board-specific
columns</p>
<p class="p">After selecting a board, additional input
fields will appear for that board's custom columns. Only
provide values for columns you want to update. Existing
values for columns you don't specify will remain
unchanged.</p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e423" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e425" style="text-align:left;vertical-align:top;">Item details including item_id, item_name, item_url,
board_id, board_name, group_id, group_title, state,
updated_at, and column_values array.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_alf_24q_jjc">
<h3 class="title topictitle3" id="ariaid-title7">Updating an item status</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Update item status</em> action to change the status label in a status
column.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_alf_24q_jjc__table_yhf_pjz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e496" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e498" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e496" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e498" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Item ID</code>,
<code class="ph codeph">Board</code>, <code class="ph codeph">Status column</code>,
<code class="ph codeph">Status label</code>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e496" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e498" style="text-align:left;vertical-align:top;">Item details including item_id, item_name, item_url,
board_id, board_name, group_id, group_title, state,
status_column_id, and updated_status_value.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_rcd_lxm_pjc">
<h3 class="title topictitle3" id="ariaid-title8">Updating an item owner</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Update item owner</em> action to assign a user to an item's people
column.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_rcd_lxm_pjc__table_kd3_mxm_pjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e570" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e572" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e570" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e572" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Item ID</code>,
<code class="ph codeph">Board</code>, <code class="ph codeph">People column</code>,
<code class="ph codeph">User</code><p class="p">The People column field
dynamically populates based on your selected board's
people-type columns. The User field allows you to search
and select from your workspace users.</p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e570" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e572" style="text-align:left;vertical-align:top;">Item details including item_id, item_name, item_url,
board_id, board_name, group_id, group_title, state,
people_column_id, people_column_value, and
assignee_user_id.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_mjr_j4q_jjc">
<h3 class="title topictitle3" id="ariaid-title9">Creating a subitem</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Create subitem</em> action to create a subitem under an existing parent
item. Subitems are created in the parent item's subitem board and inherit the
parent's board context.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_mjr_j4q_jjc__table_n25_xjz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e646" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e648" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e646" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e648" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Parent item ID</code>, <code class="ph codeph">Item
name</code>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e646" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e648" style="text-align:left;vertical-align:top;">Subitem details including subitem_id, subitem_name,
subitem_url, parent_item_id, parent_item_name, board_id,
board_name, group_id, group_title, state, created_at, and
column_values array.<p class="p">The subitem_url provides a direct
link to view the subitem in monday.com.</p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_wfm_m4q_jjc">
<h3 class="title topictitle3" id="ariaid-title10">Adding a comment</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Add comment</em> action to post a comment or update on an item.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_wfm_m4q_jjc__table_zlg_ckz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e716" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e718" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e716" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e718" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Item ID</code>,
<code class="ph codeph">Comment</code>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e716" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e718" style="text-align:left;vertical-align:top;">Comment details including update_id, item_id,
comment_text, created_at, and creator object (with id and
name).</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_vmr_lkz_jjc">
<h3 class="title topictitle3" id="ariaid-title11">Moving an item to a group</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Move item to group</em> action to move an item to a different group
within the same board.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_vmr_lkz_jjc__table_wmr_lkz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e784" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e786" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e784" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e786" style="text-align:left;vertical-align:top;">Required: <code class="ph codeph">Item ID</code>,
<code class="ph codeph">Board</code>, <code class="ph codeph">Group</code><p class="p">The
Group field dynamically populates based on the selected
board's available groups. You can only move items
between groups on the same board.</p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e784" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e786" style="text-align:left;vertical-align:top;">Item details including item_id, item_name, item_url,
board_id, board_name, destination_group_id,
destination_group_title, and state.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title12" class="topic nested2" id="topic_lqp_skz_jjc">
<h3 class="title topictitle3" id="ariaid-title12">Deleting an item</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Delete item</em> action to permanently delete an item from
monday.com.</p>
<div class="note important" id="topic_lqp_skz_jjc__note_wvv_jm3_zjc">
<span class="importanttitle">Important:</span> This action permanently deletes the
item and cannot be undone. Use with caution.</div>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_lqp_skz_jjc__table_nqp_skz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e860" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e862" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e860" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e862" style="text-align:left;vertical-align:top;">
<p class="p">Required: <code class="ph codeph">Item ID</code></p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e860" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e862" style="text-align:left;vertical-align:top;">Deleted item ID and deletion confirmation status.</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title13" class="topic nested2" id="topic_lvn_1nz_jjc">
<h3 class="title topictitle3" id="ariaid-title13">Listing all items</h3>
<div class="body">
<p class="p">Use the <em class="ph i">List all items</em> action to retrieve items from a board or across all
boards.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_lvn_1nz_jjc__table_nvn_1nz_jjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e929" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e931" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e929" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e931" style="text-align:left;vertical-align:top;">
<p class="p">Optional: <code class="ph codeph">Board</code>,
<code class="ph codeph">Limit</code></p>
<p class="p">If no board is specified, the action searches across all
accessible boards in your workspace. The Limit field
controls the maximum number of items returned (default:
25). </p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e929" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e931" style="text-align:left;vertical-align:top;">Items array containing item objects (each with item_id,
item_name, item_url, state, board_id, board_name, group_id,
group_title, and column_values array) and has_more boolean
flag.<p class="p">The has_more flag indicates whether additional
items are available beyond the specified
limit.</p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title14" class="topic nested2" id="topic_w1x_tm3_zjc">
<h3 class="title topictitle3" id="ariaid-title14">Looking up a board</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Lookup board</em> action to retrieve details about a specific board.
Use this action to discover the structure of a board, including all available
groups and columns with their types. This information is useful when building
dynamic workflows.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_w1x_tm3_zjc__table_x1x_tm3_zjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e1005" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e1007" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e1005" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e1007" style="text-align:left;vertical-align:top;">
<p class="p">Optional: <code class="ph codeph">Board ID</code></p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e1005" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e1007" style="text-align:left;vertical-align:top;">Board details including board_id, board_name,
description, state, board_kind, workspace object (with id
and name), groups array (each with id and title), and
columns array (each with id, title, and type).</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title15" class="topic nested2" id="topic_djp_1n3_zjc">
<h3 class="title topictitle3" id="ariaid-title15">Looking up a user</h3>
<div class="body">
<p class="p">Use the <em class="ph i">Lookup user</em> action to retrieve user information by user ID or
email address.</p>
<p class="p">This action has the following inputs and outputs:</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_djp_1n3_zjc__table_ejp_1n3_zjc" rules="all" summary="">
<colgroup>
<col>
<col>
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d89e1073" style="text-align:left;vertical-align:top;"> </th>
<th class="entry cellrowborder" id="d89e1075" style="text-align:left;vertical-align:top;">Variables</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d89e1073" style="text-align:left;vertical-align:top;">Inputs</td>
<td class="entry cellrowborder" headers="d89e1075" style="text-align:left;vertical-align:top;">
<p class="p">Optional: <code class="ph codeph">User ID</code>,
<code class="ph codeph">Email</code></p>
<p class="p">Provide either User ID or Email to look up a user. If
both are provided, User ID takes precedence. </p>
</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d89e1073" style="text-align:left;vertical-align:top;">Output</td>
<td class="entry cellrowborder" headers="d89e1075" style="text-align:left;vertical-align:top;">User details including user_id, name, email, title,
photo_url, and account object (with id and name).<p class="p">The
photo_url provides a direct link to the user's profile
picture in monday.com.</p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
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