Using natural language prompts to create reports in analyst copilot (EAP)

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<p id="docs-hc-snippet" style="display: none;">With analyst copilot, you can use natural language prompts to query your business information. In this article, you'll find tips and examples to help you get started.</p>
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<div class="note attention">
<span class="attentiontitle"></span> This feature is currently in an Early Access Program (EAP). You
can <a class="xref" href="https://community.zendesk.com/zendesk-eap-agentic-analytics-154/how-do-i-sign-up-for-the-agentic-analytics-eap-21701" target="_blank">sign up for the EAP here</a>.</div>
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<p class="p">With analyst copilot, you can use natural language prompts to query
your business information. In this article, you'll find tips and examples to help you
get started.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="acp_asking_questions__ul_bwg_pgt_t3c">
<li class="li"><a class="xref" href="#topic_l4r_3ft_t3c">Writing effective prompts</a></li>
<li class="li"><a class="xref" href="#topic_ydh_mys_t3c">Example prompts</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_l4r_3ft_t3c">
<h2 class="title topictitle2" id="ariaid-title2">Writing effective prompts</h2>
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<p class="p">These tips can help you write better prompts to get the most from analyst
copilot:</p>
<ul class="ul" id="topic_l4r_3ft_t3c__ul_xv2_tht_t3c">
<li class="li">
<strong class="ph b">Outcome</strong>: Be precise about what you want. For example, don't use "Show me
tickets from last week." Try "In a table, show me the ten agents who solved the
most tickets last week."</li>
<li class="li">
<strong class="ph b">Vagueness</strong>: Don't be vague. State exactly what you want. For example,
don't use "Am I solving more tickets this year?", try "Show me a comparison of
this week's ticket counts compared to the same week last year."</li>
</ul>
</div>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ydh_mys_t3c">
<h2 class="title topictitle2" id="ariaid-title3">Example prompts</h2>
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<p class="p">In this section, you'll find some example natural-language prompts you could use to
build reports.</p>
<div class="p">
<strong class="ph b">Understanding staffing needs</strong>
<ul class="ul" id="topic_ydh_mys_t3c__ul_zc3_tft_t3c">
<li class="li">"For the last 30 days, compare ticket volume by channel (voice vs messaging
vs tickets)."</li>
<li class="li">"Show ticket reopens in the last 24 hours by channel."</li>
<li class="li">"Show ticket median first reply time by month (hours)."</li>
<li class="li">"Why are my ticket numbers so high?"</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Optimizing channels</strong><ul class="ul" id="topic_ydh_mys_t3c__ul_wrl_vft_t3c">
<li class="li">"Show a donut chart of tickets by channel in 2025."</li>
<li class="li">"How many times do customers make repeated contact, as new tickets using
multiple channels within 30 minute windows? Segment this based on time of
day."</li>
<li class="li">"On a day-by-day basis, which of my channels is the busiest?"</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Checking compliance</strong>
<ul class="ul" id="topic_ydh_mys_t3c__ul_tcq_yft_t3c">
<li class="li">"How many tickets have the tag "Finance?"</li>
<li class="li">"Which tickets have breached their SLA this week?"</li>
<li class="li">"Show me all tickets with a first reply time greater than an hour."</li>
</ul>
</div>
<div class="p">
<strong class="ph b">Managing agent performance</strong><ul class="ul" id="topic_ydh_mys_t3c__ul_hx1_bgt_t3c">
<li class="li">"Who didn't solve any tickets today?"</li>
<li class="li">"Show me the top ten ticket solvers last week."</li>
<li class="li">"Create a table showing, in order, the ten agents with the most tickets that
have breached their SLA. Don't show John Smith or Jane Doe in the
table."</li>
<li class="li">"What changed in mid-July, that drove my resolution times down?"</li>
</ul>
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