Working with analyst copilot memories (EAP)

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<p id="docs-hc-snippet" style="display: none;">Memories are persistent records of information that analyst copilot saves automatically or explicitly while you work. This includes every step you take, definitions you use, business logic applied, field mappings, and your feedback and corrections.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Analyst copilot memories save your analysis steps, definitions, business logic, and feedback so you can reuse trusted context, keep reports consistent, and start new reports from validated logic. You can view, rate, refresh, combine, and narrate memories to find patterns, improve report suggestions, and support onboarding. Avoid storing sensitive data in memories.</p>
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<div class="p">
<div class="note attention">
<span class="attentiontitle"></span> This feature is currently in an Early Access Program (EAP). You
can <a class="xref" href="https://community.zendesk.com/zendesk-eap-agentic-analytics-154/how-do-i-sign-up-for-the-agentic-analytics-eap-21701" target="_blank">sign up for the EAP here</a>.</div>
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<p class="p">Memories are persistent records of information that analyst copilot saves automatically
or explicitly while you work. This includes every step you take, definitions you use,
business logic applied, field mappings, and your feedback and corrections. </p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="acp_understanding_memories__ul_amn_wlg_w3c">
<li class="li"><a class="xref" href="#topic_txh_x4m_rjc">About memories</a></li>
<li class="li"><a class="xref" href="#topic_w1c_4cb_53c">Viewing memories</a></li>
<li class="li"><a class="xref" href="#topic_rkf_ynr_v3c">Navigating memories</a></li>
<li class="li"><a class="xref" href="#topic_j4b_skg_w3c">Best practices for memories</a></li>
<li class="li"><a class="xref" href="#topic_y2w_2lh_53c">Managing memories</a></li>
<li class="li"><a class="xref" href="#topic_iry_snr_v3c">Creating a new report from a memory</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_txh_x4m_rjc">
<h2 class="title topictitle2" id="ariaid-title2">About memories</h2>
<div class="body">
<p class="p">Memories can be:</p>
<ul class="ul" id="topic_txh_x4m_rjc__ul_ybr_bwp_z3c">
<li class="li">Steps and filters applied during a specific analysis</li>
<li class="li">Definitions of key terms (for example, “VIP customer” or “churn”)</li>
<li class="li">Synonyms, preferred breakdowns, or KPI logic</li>
<li class="li">User or team preferences that influence results</li>
</ul>
<p class="p"><img class="image" id="topic_txh_x4m_rjc__image_dvm_nxp_z3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hy-db-1010.png" width="250"></p>
<p class="p">The benefits of memories include:</p>
<ul class="ul" id="topic_txh_x4m_rjc__ul_fmr_hwp_z3c">
<li class="li">Definitions, metrics, and analytical logic are applied the same way in every
analysis. This consistency improves trust because everyone gets the same answer
to critical business questions.</li>
<li class="li">Report creation starts from stored memories making reporting faster and easier
to repeat. Common queries and business terms don’t need to be constantly
redefined.</li>
<li class="li">Every analytical path is stored, viewable, and auditable in the context graph,
meaning you track how insights were generated, helping to answer questions.</li>
<li class="li">Because your business context, steps, and preferences are saved, Analyst copilot
can offer relevant suggestions and narratives tailored to how your team
works.</li>
<li class="li">Teams can curate, promote, and share memories ensuring everyone uses agreed-upon
terms and logic, even as new people join or processes evolve.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_w1c_4cb_53c">
<h2 class="title topictitle2" id="ariaid-title3">Viewing memories</h2>
<div class="body">
<p class="p">Memories are displayed in the context graph section of report builder.</p>
<p class="p"><strong class="ph b">To view memories</strong></p>
<ol class="ol" id="topic_w1c_4cb_53c__ol_hg1_m2r_2jc">
<li class="li">Open a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10493968076826" target="_blank">report</a>, then click
<strong class="ph b">Memory</strong>.<p class="p">The report's context graph opens, displaying memories
associated with it.</p>
<p class="p"><img class="image" id="topic_w1c_4cb_53c__image_hcb_t3h_53c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_memory_1.png" width="250"></p>
</li>
<li class="li">Click any memory to view more details.<p class="p"><img class="image" id="topic_w1c_4cb_53c__image_t2g_5jh_53c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_memory_2.png" width="300"></p>
</li>
</ol>
<div class="p">
<div class="note important">
<span class="importanttitle">Important:</span> Avoid sensitive data in memories where possible. Don't analyze PII or
confidential data. </div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_rkf_ynr_v3c">
<h2 class="title topictitle2" id="ariaid-title4">Navigating memories</h2>
<div class="body">
<p class="p">You can view, navigate, and manage a reports memories.</p>
<p class="p" dir="ltr"><strong class="ph b">To navigate memories</strong></p>
<ol class="ol" id="topic_rkf_ynr_v3c__ol_u4l_ynr_v3c">
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10493968076826" target="_blank">Open a report</a>, then click
<strong class="ph b">Memory</strong> to open the context graph.</li>
<li class="li">Use drag-and-drop to move around the context graph and use your mouse wheel to
zoom in or out to find the memory you want.</li>
<li class="li" dir="ltr">Click a memory to see its details.</li>
<li class="li" dir="ltr">Take any of the following actions:<ul class="ul" id="topic_rkf_ynr_v3c__ul_v4l_ynr_v3c">
<li class="li" dir="ltr">Click a memory to update the report visualization to match the
memory.<p class="p" dir="ltr">Each memory has a card with a summary and
analysis describing what is being shown in the report.</p>
<p class="p"><img class="image" id="topic_rkf_ynr_v3c__image_w4l_ynr_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hyperarc_closed_eap_16.png" width="200"></p>
</li>
<li class="li" dir="ltr">Click the thumbs up or down icons to indicate to Analyst
copilot if the memory was useful. This helps memories become more
accurate over time.</li>
<li class="li" dir="ltr">The <strong class="ph b">Refresh and analyze</strong> button (<img class="image" id="topic_rkf_ynr_v3c__image_x4l_ynr_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hyperarc_closed_eap_17.png" width="20">) refreshes the memory summary
with the latest information from the dataset.</li>
<li class="li" dir="ltr">The <strong class="ph b">Find inspiration</strong> button (<img class="image" id="topic_rkf_ynr_v3c__image_y4l_ynr_v3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hyperarc_closed_eap_18.png" width="20">) gives you suggestions on other
reports you might find useful.</li>
</ul>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">Memory</strong> to close the context graph.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_j4b_skg_w3c">
<h2 class="title topictitle2" id="ariaid-title5">Best practices for memories</h2>
<div class="body">
<p class="p">Consider the following best practices to get the most from memories.</p>
<ul class="ul" id="topic_j4b_skg_w3c__ul_i1r_5kg_w3c">
<li class="li">Before building a new analysis from scratch, search existing memories and reuse
them if possible to save time and help ensure company-wide consistency. </li>
<li class="li">Rate memories to improve future results.</li>
<li class="li">Combine and narrate memories for deeper insights. </li>
<li class="li">Use memories for training and onboarding. Memories can serve as living
documentation, making it easier to onboard new analysts or business users by
learning from past logic and rationale. </li>
<li class="li">Periodically audit project memories for redundancy, outdated logic, or
inconsistent definitions.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_y2w_2lh_53c">
<h2 class="title topictitle2" id="ariaid-title6">Managing memories</h2>
<div class="body">
<p class="p">You can manage memories in the following ways:</p>
<ul class="ul" id="topic_y2w_2lh_53c__ul_lby_bmg_w3c">
<li class="li"><a class="xref" href="#topic_trx_llh_53c">Generating report suggestions</a></li>
<li class="li"><a class="xref" href="#topic_hzg_nlh_53c">Combining memories</a></li>
<li class="li"><a class="xref" href="#topic_lkj_qlh_53c">Narrating memories</a></li>
<li class="li"><a class="xref" href="#topic_inr_xvk_v3c">Rating memories</a></li>
<li class="li"><a class="xref" href="#topic_tk1_xwk_v3c">Refreshing memories</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_trx_llh_53c">
<h3 class="title topictitle3" id="ariaid-title7">Generating report suggestions</h3>
<div class="body">
<p class="p">In a memories summary or analyses, you can generate suggestions as to how you
could enhance your report.</p>
<p class="p"><img class="image" id="topic_trx_llh_53c__image_jv4_lmh_53c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_memory_5.png" width="600"></p>
<p class="p"><strong class="ph b">To generate suggestions</strong></p>
<ol class="ol" id="topic_trx_llh_53c__ol_xtj_t3r_2jc">
<li class="li">In a memory in the context graph, click the find inspiration button (<img class="image" id="topic_trx_llh_53c__image_j5n_gmh_53c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hyperarc_closed_eap_18.png">).<p class="p">Suggestions are generated and displayed at
the bottom of the Analyst copilot window.</p>
</li>
<li class="li">Click a suggestion to see more details including the memories that were used
to create it. </li>
<li class="li">Click <strong class="ph b">Apply suggestion</strong> to apply it to the existing report.</li>
<li class="li">Click <strong class="ph b">Try this in a new report</strong> to create a new report using the
suggestion.</li>
</ol>
<p class="p"><img class="image" id="topic_trx_llh_53c__image_wtj_ymh_53c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_memory_6.png" width="750"></p>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_hzg_nlh_53c">
<h3 class="title topictitle3" id="ariaid-title8">Combining memories</h3>
<div class="body">
<p class="p">You can combine multiple memories or narrate them as a story to explain trends or
causes.</p>
<p class="p" dir="ltr">Combining memories creates a new memory. This lets you use metrics and
attributes from different memories. For example, one of your memories includes a
metric of your solved tickets. The other contains an attribute of the ticket
requester's region. You can combine these into a new memory for solved tickets
by region.</p>
<p class="p" dir="ltr"><strong class="ph b">To combine memories</strong></p>
<ol class="ol" id="topic_hzg_nlh_53c__ol_tgp_rnr_v3c">
<li class="li" dir="ltr">Open a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10493968076826" target="_blank">report</a>, then click
<strong class="ph b">Memory</strong>.</li>
<li class="li" dir="ltr">Select one or more memories, then click <strong class="ph b">Combine</strong>. Hold down
the Shift key to select multiple memories.<p class="p"><img class="image" id="topic_hzg_nlh_53c__image_hnt_5yp_z3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hy-db-1011.png" width="250"></p>
</li>
<li class="li" dir="ltr">Enter a description of the report you're trying to create. For
example, "Who had the largest workload in each region?"<p class="p">A new report and
memory is created based on the memories you selected and the description
you entered.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_lkj_qlh_53c">
<h3 class="title topictitle3" id="ariaid-title9">Narrating memories</h3>
<div class="body">
<p class="p" dir="ltr">You can use multiple memories to create a story. For example, narrating
two memories and using the prompt, "My department is very busy. Why is that?",
Analyst copilot creates a report you can use to help you understand reasons why
your department is busy.</p>
<p class="p" dir="ltr"><strong class="ph b">To narrate memories</strong></p>
<ol class="ol" id="topic_lkj_qlh_53c__ol_jnq_qnr_v3c">
<li class="li" dir="ltr">Open a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10493968076826" target="_blank">report</a>, then click
<strong class="ph b">Memory</strong>.</li>
<li class="li" dir="ltr">Select at least two memories, then click <strong class="ph b">Narrate</strong>. Hold down
the Shift key to select multiple memories.<p class="p"><img class="image" id="topic_lkj_qlh_53c__image_mr3_1zp_z3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hy-db-1011.png" width="250"></p>
</li>
<li class="li" dir="ltr">Enter the story you want to tell. For example, "When are my
busiest periods? When is it quiet?"</li>
<li class="li" dir="ltr">Click <strong class="ph b">Narrate</strong>.</li>
</ol>
<p class="p" dir="ltr">A report is created with insights, reasons, and potential actions based
on your prompt.</p>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_inr_xvk_v3c">
<h3 class="title topictitle3" id="ariaid-title10">Rating memories</h3>
<div class="body">
<p class="p">You can rate the quality of generated memories. Analyst copilot uses these
ratings to learn and improve over time. </p>
<p class="p"><strong class="ph b">To rate a memory</strong></p>
<ol class="ol" id="topic_inr_xvk_v3c__ol_gcy_yvk_v3c">
<li class="li">In a report's context graph, click any memory to open it.</li>
<li class="li">In the memory, click thumbs-up or thumbs-down to rate the memory.<p class="p"><img class="image" id="topic_inr_xvk_v3c__image_hxt_qzp_z3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hy-db-1012.png" width="100"></p>
</li>
</ol>
<p class="p">Analyst copilot remembers your rating and uses it to improve future memories.</p>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_tk1_xwk_v3c">
<h3 class="title topictitle3" id="ariaid-title11">Refreshing memories</h3>
<div class="body">
<p class="p">You can refresh memories to show the latest data and summary.</p>
<p class="p"><strong class="ph b">To refresh a memory</strong></p>
<ol class="ol" id="topic_tk1_xwk_v3c__ol_vwg_ywk_v3c">
<li class="li" dir="ltr">Open a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10493968076826" target="_blank">report</a>, then click
<strong class="ph b">Memory</strong>.</li>
<li class="li" dir="ltr">Click one of your memories to see its details.</li>
<li class="li">To refresh the memory, click refresh and summarize (<img class="image" id="topic_tk1_xwk_v3c__image_xjl_q1g_y3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/hy-53.png" width="20">).</li>
</ol>
<p class="p">The memory and its summary are updated with the latest data.</p>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title12" class="topic nested1" id="topic_iry_snr_v3c">
<h2 class="title topictitle2" id="ariaid-title12">Creating a new report from a memory</h2>
<div class="body">
<p class="p">You can use any memory to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9984124360218-Working-with-the-Analyst-Copilot-HyperArc-EAP#topic_w4r_jjz_4hc" target="_blank">fork a report</a> , allowing you to start new
explorations from validated, existing logic (preserving context and reducing
errors).</p>
<p class="p">Forked reports maintain links in the context graph, boosting the relevance of
frequently used logic and definitions for future questions. </p>
<p class="p" dir="ltr"><strong class="ph b">To create a new report from a memory</strong></p>
<ol class="ol" id="topic_iry_snr_v3c__ol_ylc_vnr_v3c">
<li class="li" dir="ltr">Open a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10493968076826#topic_h3f_313_53c" target="_blank">report</a>, then click <strong class="ph b">Memory</strong>.</li>
<li class="li" dir="ltr">Click one of your memories to see its details.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Save</strong> &gt; <strong class="ph b">Fork</strong>.</li>
</ol>
<p class="p">A new report is created and opened from the selected memory.</p>
</div>
</div>
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