Using natural language prompts to create Analyst copilot reports (EAP)

With Analyst copilot, you can use natural language prompts to query your business information. In this article, you'll find tips, tricks, and examples to help you get started.


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With Analyst copilot, you can use natural language prompts to query your business
information. In this article, you'll find tips, tricks, and examples to help you get
started.
This article contains the following topics:

Writing effective prompts
Example prompts



Writing effective prompts

These tips can help you write better prompts to get the most from Analyst
copilot:


Outcome: Be precise about what you want. For example, don't use "Show me
tickets from last week." Try "In a table, show me the ten agents who solved the
most tickets last week."

Vagueness: Don't be vague. State exactly what you want. For example,
don't use "Am I solving more tickets this year?", try "Show me a comparison of
this week's ticket counts compared to the same week last year."




Example prompts

In this section, you'll find some example natural-language prompts you could use to
build Analyst copilot reports.

Understanding staffing needs

"For the last 30 days, compare ticket volume by channel (voice vs messaging
vs tickets)."
"Show ticket reopens in the last 24 hours by channel."
"Show ticket median first reply time by month (hours)."
"Why are my ticket numbers so high?"



Optimizing channels
"Show a donut chart of tickets by channel in 2025."
"How many times do customers make repeated contact, as new tickets using
multiple channels within 30 minute windows? Segment this based on time of
day."
"On a day-by-day basis, which of my channels is the busiest?"



Checking compliance

"How many tickets have the tag "Finance?"
"Which tickets have breached their SLA this week?"
"Show me all tickets with a first reply time greater than an hour."



Managing agent performance
"Who didn't solve any tickets today?"
"Show me the top ten ticket solvers last week."
"Create a table showing, in order, the ten agents with the most tickets that
have breached their SLA. Don't show John Smith or Jane Doe in the
table."
"What changed in mid-July, that drove my resolution times down?"




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