About prebuilt dashboards in analyst copilot (EAP)

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<p id="docs-hc-snippet" style="display: none;">Agentic analytics features several prebuiltanalytical apps. Each of these apps feature the following:</p>
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<span class="attentiontitle"></span> This feature is currently in an Early Access Program (EAP). You
can <a class="xref" href="https://community.zendesk.com/zendesk-eap-agentic-analytics-154/how-do-i-sign-up-for-the-agentic-analytics-eap-21701" target="_blank">sign up for the EAP here</a>.</div>
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<p class="p">Agentic analytics features several prebuilt <em class="ph i">analytical apps</em>. Each of these apps
feature the following:</p>
<ul class="ul" id="acp_prebuilt_dashboards__ul_ogc_14s_vjc">
<li class="li">
<strong class="ph b">Dataset</strong>: The data you analyze to generate insights. Each dataset is organized
by business process (for example, support tickets, agents, IT assets).</li>
<li class="li">
<strong class="ph b">Reports</strong>: A report gives you insights into your business. When you create a
report, you choose a dataset as the basis for your analysis. The report then pulls
its metrics, dimensions, and fields directly from that dataset.</li>
<li class="li">
<strong class="ph b">Dashboards</strong>: A dashboard is a canvas where you can arrange and share your
reports. Dashboards can contain filters that allow the customization of results by
viewers, and text, links, and images that help you match the dashboard to your
company branding.</li>
</ul>
<p class="p">In addition to analytical apps, you can create your own custom <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10468674410906" target="_blank">datasets</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10468766765338" target="_blank">reports</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10468739947290" target="_blank">dashboards</a>.</p>
<p class="p">This article contains information about the prebuilt dashboards you'll interact with on a
regular basis. The dashboards fall into the following categories:</p>
<ul class="ul" id="acp_prebuilt_dashboards__ul_r1n_wps_vjc">
<li class="li"><a class="xref" href="#topic_vn5_fqj_xjc">Tickets</a></li>
<li class="li"><a class="xref" href="#topic_z24_3ps_vjc">Copilot</a></li>
<li class="li"><a class="xref" href="#topic_yhk_gqj_xjc">IT assets</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_vn5_fqj_xjc">
<h2 class="title topictitle2" id="ariaid-title2">Tickets</h2>
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<p class="p">The following dashboards help you monitor your ticket workload and evaluate how well
your agents are performing.</p>
<ul class="ul" id="topic_vn5_fqj_xjc__ul_k5n_qqj_xjc">
<li class="li">
<strong class="ph b">Support: Tickets</strong>: Tracks your solved and open tickets. These reports can
help you monitor your ticket backlog and agent productivity. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10782814352282" target="_blank">Understanding the tickets dashboard in
analyst copilot</a>.</li>
<li class="li">
<strong class="ph b">Support: Team performance</strong>: Helps you evaluate the efficiency of your
agents and customer satisfaction with their tickets. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10782805242522" target="_blank">Understanding the team performance dashboard
in analyst copilot</a>.</li>
</ul>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_z24_3ps_vjc">
<h2 class="title topictitle2" id="ariaid-title3">Copilot</h2>
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<p class="p">The following dashboards help you monitor agent interactions with Copilot, and your
intelligence triage activity.</p>
<ul class="ul" id="topic_z24_3ps_vjc__ul_zsg_1qj_xjc">
<li class="li">
<strong class="ph b">Copilot: Agent productivity</strong>: Provides a centralized view of how agents
are interacting with Copilot AI capabilities across four key areas: agent tools
usage, auto assist, AI suggestions, and enhanced writing. The dashboard helps
you understand adoption, track performance, and identify opportunities to
optimize workflows using AI. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10888771215002" target="_blank">Understanding the agent productivity
dashboard in analyst copilot</a>.</li>
<li class="li">
<strong class="ph b">Copilot: Intelligent triage</strong>: Monitors your intelligent triage activity.
The intelligent triage dashboard can help you identify tickets classified by
customer topic, sentiment, language, and entities. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10782829928986" target="_blank">Understanding the intelligent triage
dashboard in analyst copilot</a>.</li>
</ul>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_yhk_gqj_xjc">
<h2 class="title topictitle2" id="ariaid-title4">IT assets</h2>
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<p class="p">The following dashboard helps you report on the assets you own, their status, and
their location</p>
<ul class="ul" id="topic_yhk_gqj_xjc__ul_mvm_3qj_xjc">
<li class="li">
<strong class="ph b">IT asset</strong>: Presents important information about the assets you manage all
in one place. For example, you can use the dashboard to display available
assets, assets being repaired, asset location, and tickets opened for each
asset. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10782888747162" target="_blank">Understanding the IT asset dashboard in
analyst copilot</a>.</li>
</ul>
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