Refining analyst copilot reports with drill in (EAP)

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<p id="docs-hc-snippet" style="display: none;">Analyst copilot allows you to dig deeper into your reports by usingdrill in. Drill in helps you to refine the results of your analyst copilot reports by slicing measures and dimensions allowing the report viewer to choose from a range of values. For example, you could create a report showing all of your tickets by assignee name. You could then drill in to display the status or ticket subject for each ticket assigned to that person. You can drill into your data from any analyst copilot report.</p>
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<div class="note attention" id="acp_drill_in__note_hmb_h4n_fkc">
<span class="attentiontitle"></span> This feature is currently in an Early
Access Program (EAP). You can <a class="xref" href="https://community.zendesk.com/zendesk-eap-agentic-analytics-154/how-do-i-sign-up-for-the-agentic-analytics-eap-21701" target="_blank">sign up for the EAP</a>.</div>
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<p class="p">Analyst copilot allows you to dig deeper into your reports by using <em class="ph i">drill in</em>.
Drill in helps you to refine the results of your analyst copilot reports by slicing
measures and dimensions allowing the report viewer to choose from a range of values. For
example, you could create a report showing all of your tickets by assignee name. You
could then drill in to display the status or ticket subject for each ticket assigned to
that person. You can drill into your data from any analyst copilot report.</p>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="acp_drill_in__ul_ihm_ddc_gkc">
<li class="li"><a class="xref" href="#topic_bzr_n4n_fkc">Using drill in with reports</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_bzr_n4n_fkc">
<h2 class="title topictitle2" id="ariaid-title2">Using drill in with reports</h2>
<div class="body">
<p class="p">Drill in capability is available from most agentic analytics reports.</p>
<p class="p"><strong class="ph b">To use drill in</strong></p>
<ol class="ol" id="topic_bzr_n4n_fkc__ol_ibj_d5n_fkc">
<li class="li">In a report, click any item and then, on the bottom toolbar, click <strong class="ph b">Drill
in</strong>. In this example, you're reporting on the number of tickets solved
last week. You want to drill into the report to see the IDs and subject of all
tickets solved by Jennifer Rowe.<p class="p"><img class="image" id="topic_bzr_n4n_fkc__image_zm3_mvn_fkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_drill_in_2.png" width="450"></p>
</li>
<li class="li">From the drill in settings, select the measures you want to drill into. For this
example, select the following two measures:<ul class="ul" id="topic_bzr_n4n_fkc__ul_s1f_z5n_fkc">
<li class="li"><strong class="ph b">Ticket ID</strong></li>
<li class="li"><strong class="ph b">Ticket subject</strong></li>
</ul>
</li>
<li class="li">Click <strong class="ph b">Drill in</strong> to see the new report. In the example, the report updates
to show only tickets solved by Jennifer Rowe.<p class="p"><img class="image" id="topic_bzr_n4n_fkc__image_frm_pvb_gkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_drill_in_3.png" width="700"></p>
</li>
<li class="li">You can continue to drill further into the report, or you can click the undo
icon (<img class="image" id="topic_bzr_n4n_fkc__image_f4w_gwb_gkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/acp_drill_in_4.png" width="30">) to return to the original report.</li>
</ol>
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