Understanding the IT asset dashboard in analyst copilot (EAP)

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<p id="docs-hc-snippet" style="display: none;">Analyst copilot features a prebuilt IT asset dashboard that presents important information about the assets you manage all in one place. For example, you can use the dashboard to display available assets, assets being repaired, asset location, and tickets opened for each asset.</p>
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<p id="docs-ai-summary-content">Analyst copilot’s IT asset dashboard gives you a single view of the assets you manage, including total assets, available items, assets in repair, in-use status, locations, device types, ticket activity, and warranty expiration. You can filter reports by asset type, status, location, and ticket dates to track IT asset management and spot trends faster. The dashboard is available only after you turn on IT asset management.</p>
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<div class="p">
<div class="note attention">
<span class="attentiontitle"></span> This feature is currently in an Early Access Program (EAP). You
can <a class="xref" href="https://community.zendesk.com/zendesk-eap-agentic-analytics-154/how-do-i-sign-up-for-the-agentic-analytics-eap-21701" target="_blank">sign up for the EAP here</a>.</div>
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<p class="p">Analyst copilot features a prebuilt IT asset dashboard that presents important
information about the assets you manage all in one place. For example, you can use the
dashboard to display available assets, assets being repaired, asset location, and
tickets opened for each asset.</p>
<div class="p">
<div class="note important">
<span class="importanttitle">Important:</span> The IT asset dashboard is available only after you turn on IT asset
management.</div>
</div>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="acp_dashboard_IT_asset__ul_a5y_k3l_hjc">
<li class="li"><a class="xref" href="#topic_qyj_l3l_hjc">Accessing the IT asset dashboard</a></li>
<li class="li"><a class="xref" href="#topic_zpn_m3l_hjc">Understanding the IT asset dashboard reports</a></li>
</ul>
<p class="p">Related articles:</p>
<ul class="ul" id="acp_dashboard_IT_asset__ul_mlb_vlg_pjc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9817293579674" target="_blank">Understanding and turning on IT asset management
in Zendesk</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_qyj_l3l_hjc">
<h2 class="title topictitle2" id="ariaid-title2">Accessing the IT asset dashboard</h2>
<div class="body">
<p class="p">You can access the IT asset dashboard from the analyst copilot home page using the
following procedure:</p>
<p class="p"><strong class="ph b">To access the IT asset dashboard</strong></p>
<ol class="ol" id="topic_qyj_l3l_hjc__ol_y3f_y3l_hjc">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Analytics</a>, click the Home (<img class="image" id="topic_qyj_l3l_hjc__topic_o24_d3p_hvb_image_ovd_jsv_4xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_dashboard.png" width="16">) icon
in the sidebar.</li>
<li class="li">On the analyst copilot home page, search for, then click <strong class="ph b">IT asset
dashboard</strong>.<p class="p">The dashboard opens on the IT assets tab.</p>
<p class="p"><img class="image" id="topic_qyj_l3l_hjc__image_vzm_ljl_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_1.png" width="800"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_zpn_m3l_hjc">
<h2 class="title topictitle2" id="ariaid-title3">Understanding the IT asset dashboard reports</h2>
<div class="body">
<p class="p">The IT asset dashboard contains the following tabs:</p>
<ul class="ul" id="topic_zpn_m3l_hjc__ul_tmf_vjl_hjc">
<li class="li">
<strong class="ph b">IT assets</strong>: Contains information about the IT assets you own, their
status, and their location.</li>
</ul>
<p class="p">All reports can be filtered by asset type (for example, desktop or mobile device),
status, (for example, available or in repair), location, ticket status, and ticket
created date.</p>
<p class="p"><img class="image" id="topic_zpn_m3l_hjc__image_krx_1nl_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_2.png" width="600"></p>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_izf_xjl_hjc">
<h3 class="title topictitle3" id="ariaid-title4">Understanding the IT assets tab</h3>
<div class="body">
<p class="p">The IT assets tab contains information about the assets you own, their status,
and their location.</p>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested3" id="topic_y21_wnl_hjc">
<h4 class="title topictitle4" id="ariaid-title5">IT assets tab headline metrics</h4>
<div class="body">
<p class="p">The IT assets tab contains the following headline metrics (KPIs):</p>
<ul class="ul" id="topic_y21_wnl_hjc__ul_erc_f4l_hjc">
<li class="li">
<strong class="ph b">Total assets</strong>: Displays the total number of assets in your
account.</li>
<li class="li">
<strong class="ph b">Assets available</strong>: Displays the number of assets that are
currently available for use.</li>
<li class="li">
<strong class="ph b">% available</strong>: Displays the percentage of your total assets that
are currently available for use.</li>
<li class="li">
<strong class="ph b">Assets in repair</strong>: Displays the number of assets that are
currently being repaired.</li>
<li class="li">
<strong class="ph b">% in repair</strong>: Displays the percentage of your total assets that
are currently being repaired.</li>
<li class="li">
<strong class="ph b">Assets in use</strong>: Displays the number of assets that are currently
being used.</li>
<li class="li">
<strong class="ph b">% in use</strong>: Displays the percentage of your total assets that are
currently being used.</li>
</ul>
<p class="p"><img class="image" id="topic_y21_wnl_hjc__image_jpv_44l_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_3.png" width="800"></p>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested3" id="topic_ffk_wnl_hjc">
<h4 class="title topictitle4" id="ariaid-title6">IT assets tab reports</h4>
<div class="body">
<p class="p">The IT assets tab contains the following reports:</p>
<ul class="ul" id="topic_ffk_wnl_hjc__ul_x3l_tpl_hjc">
<li class="li">
<strong class="ph b">Devices by type</strong>: A donut chart showing the various device types
you own, for example, desktop and laptop computers, or mobile
devices.<p class="p"><img class="image" id="topic_ffk_wnl_hjc__image_e23_bql_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_4.png" width="600"></p>
</li>
<li class="li">
<strong class="ph b">Devices by status</strong>: A bar chart showing the status of each item
you own, for example, in use, available, or lost.<p class="p"><img class="image" id="topic_ffk_wnl_hjc__image_mvr_2ql_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_5.png" width="600"></p>
</li>
<li class="li">
<strong class="ph b">Devices by location</strong>: A table showing the number of devices in
each location you manage.<p class="p"><img class="image" id="topic_ffk_wnl_hjc__image_ec3_qql_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_6png.png" width="650"></p>
</li>
<li class="li">
<strong class="ph b">Assets by warranty expiration bucket</strong>: A table that buckets your
assets based on when their warranty expires.<p class="p"><img class="image" id="topic_ffk_wnl_hjc__image_g42_rql_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/it_asset_dash_7.png" width="650"></p>
</li>
</ul>
</div>
</div>
</div>
</div>
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