Getting started with Zendesk Suite - Part 4: Managing user access, security, and authentication

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<p id="docs-hc-snippet" style="display: none;">Articles in the series</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<p class="sidenav-heading">Articles in the series</p>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408881937306">Introduction: Getting started with Zendesk
Suite</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944856070426">Part 1: Accessing Zendesk Suite admin
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944849237658">Part 2: Adding team members</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944925937818">Part 3: Understanding how end user accounts are
handled</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944919944730">Part 4: Managing user access, security, and
authentication</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944930820506">Part 5: Adding support channels</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944922385050">Part 6: Routing incoming support requests</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4945055494170">Part 7: Managing support requests during
non-business hours</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944993140762">Part 8: Guaranteeing customer support
expectations with service level agreements</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944968790426">Part 9: Reporting on support activity</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944994159130">Part 10: Enabling customer satisfaction
ratings</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6501074649242">Part 11: Leveraging AI features with Zendesk</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970330138">Part 12: Using the Zendesk developer platform to
extend your support solution</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970747418">Part 13: Rolling out your Zendesk Suite support
solution</a>
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<li class="li"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6579939982746">Part 14: Additional features</a></li>
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<p class="p">Zendesk offers several ways to authenticate team members and end users, including
standard Zendesk sign-in using email and password, third-party authentication through
services such as Google and Microsoft, and single sign-on with identity provider
services such as OneLogin and Okta. </p>
<p class="p">Because users may have different security requirements, Zendesk gives you the flexibility
to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5380943678106" target="_blank">allow multiple authentication methods</a> for each
type of user and let users choose how to sign in. </p>
<p class="p"><img class="image img-screenshot" id="zs_getting_started_suite_5__image_wbc_lj4_swb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_security_end_user_login.png" width="500"></p>
<p class="p">To maintain security, your team members must be signed in and authenticated to access any
part of the Zendesk Suite. Team members sign in once per session and then access the
products they have access to via the product menu. </p>
<p class="p">Your customers may not have to sign in, depending on <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887573274" target="_blank">how you set up end user access to Zendesk Support</a>. You can
require end users to sign in and be authenticated to use your help center and submit
support requests via the support request form. </p>
<p class="p">In addition to the support request form in your help center, you can embed Zendesk
Support into your websites and mobile apps. You have the option of requiring end users
to sign in for messaging on your website so that you can authenticate who they are.</p>
<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887485210" target="_blank">Global security and sign-in resources</a> for more
information about configuring other security settings, such as the password security
level, two-factor authentication, and IP restrictions.</p>
<p class="p"></p>
<p class="p">Continue to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4944930820506-Getting-started-with-Zendesk-Suite-Part-6-Adding-support-channels" target="_blank">Part 5: Adding support channels</a>.</p>
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